blahblahbal Posted August 20, 2016 Share Posted August 20, 2016 When I try to buy Reward Points, I get through to the 'choose a payment method' part, but then it gives me an error. Error 3010. I've got money in my account, so it's not that. Is this a known issue at the moment? Link to comment
notmudkip0 Posted August 20, 2016 Share Posted August 20, 2016 Maybe try the "Contact Us" thing on the payment page. Link to comment
blahblahbal Posted August 20, 2016 Author Share Posted August 20, 2016 Well... that was a good suggestion, but that requires a transaction ID. Which I don't have. Lol. Link to comment
Hotarubi Posted August 20, 2016 Share Posted August 20, 2016 1 hour ago, blahblahbal said: When I try to buy Reward Points, I get through to the 'choose a payment method' part, but then it gives me an error. Error 3010. I've got money in my account, so it's not that. Is this a known issue at the moment? Are you possibly trying to use the same payment method button? If so you should type in the new payment method each time. Link to comment
blahblahbal Posted August 20, 2016 Author Share Posted August 20, 2016 I tried again and it gave me a transaction ID this time, but still said 'Unfortunately we cannot process your payment at this time.' Very odd... I'll try submitting a request with that ID. Link to comment
notmudkip0 Posted August 20, 2016 Share Posted August 20, 2016 4 minutes ago, blahblahbal said: I tried again and it gave me a transaction ID this time, but still said 'Unfortunately we cannot process your payment at this time.' Very odd... I'll try submitting a request with that ID. gl Link to comment
XelaKebert Posted August 20, 2016 Share Posted August 20, 2016 Issues with payment processing should be directed to Xsolla support as they are better able to troubleshoot your issues. If you have any further questions feel free to PM me. DarylDixon 1 Link to comment
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