Piggtron Posted July 3, 2015 Share Posted July 3, 2015 (edited) Ok so yesterday I donated 10 bucks for items. I game. When I tried to buy the purchase it gave me an error, Unable to process payment. So I tried again and it said the same thing. So I waited. After a few minutes the points were in my account even though it told me it did not go through. After a few more minutes it went through again charging me again because I tried twice. So instead of spending 10 dollars I spent 20. So I talked to someone via live chat and she told me that I would get a refund, that someone would contact me in 2 business days. So I log in today. And my account is banned. Something about a Charge back. I asked around turns out that even though the game gave me an error that caused me to trying buying the points again I ended paying for the refund with my account. . . . I did nothing wrong. I'm guilty of trying to support the game by buying the in game currency. So now all the money and time I put into the game, gone. I got the other 10 back but all the other money I spent on the game, I'll never see that again. I'm posting this so no one else get got like I did. If you see Unable to process don't fall for it, it went through. Or you'll lose your account. Hell of a way to spend my off day. Edited July 3, 2015 by Piggtron TheGloriousWalrus, KoleK, KaynineXL and 1 other 4 Link to comment
Kyu Posted July 3, 2015 Share Posted July 3, 2015 A payment processing error occurred in this person's case which caused multiple charges to occur simultaneously. When these were reversed by the payment processor, our server thought a chargeback occurred. Automated bans occur for chargebacks to help protect us from fraud, but in cases where the payment processor is at fault it can lead to issues like this. Should anyone else be affected by payment processing issues similar to this, make a Support Request and we'll make sure it's taken care of. Link to comment
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