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My game keeps crashing when opening a specific character. Help?

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I haven't had any problems while playing the game until yesterday. I had just beat the Elite Four when my game crashed. I tried reopening it, but when I selected my character it crashed again. None of my other characters crash, just the main one. When I reopen the game I get a box with the title "Fatal Rendering Error." I play on windows (64-bit) and the log file shows as follows:


# A fatal error has been detected by the Java Runtime Environment:
#  EXCEPTION_IN_PAGE_ERROR (0xc0000006) at pc=0x0000000002d629cc, pid=704, tid=0x000000000000342c
# JRE version: OpenJDK Runtime Environment (Zulu (8.0_242-b20) (build 1.8.0_242-b20)
# Java VM: OpenJDK 64-Bit Server VM (25.242-b20 mixed mode windows-amd64 compressed oops)
# Problematic frame:
# v  ~StubRoutines::jint_disjoint_arraycopy
# Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
# If you would like to submit a bug report, please visit:
#   http://www.azulsystems.com/support/

---------------  T H R E A D  ---------------

Current thread (0x0000000002a2e800):  JavaThread "main" [_thread_in_Java, id=13356, stack(0x0000000002b10000,0x0000000002c10000)]

siginfo: ExceptionCode=0xc0000006, ExceptionInformation=0x0000000000000000 0x000000002c414000 0x00000000c000009c 

RAX=0x000000002c414298, RBX=0x00000000000003cc, RCX=0x00000000000000f3, RDX=0xffffffffffffffaf
RSP=0x0000000002c0f110, RBP=0x0000000002c0f110, RSI=0x00000000fbb0ae58, RDI=0x000000002c41428c
R8 =0x00000000000000f3, R9 =0x0000000000003798, R10=0x00000000000003cc, R11=0x00000000fbb0aa88
R12=0x0000000000000000, R13=0x000000000000e5f0, R14=0x00000000fbaf1d30, R15=0x0000000002a2e800
RIP=0x0000000002d629cc, EFLAGS=0x0000000000010286

Top of Stack: (sp=0x0000000002c0f110)
0x0000000002c0f110:   00000000000003cc 00000000031ae9af
0x0000000002c0f120:   0000000002a2e800 00000000fbafd500
0x0000000002c0f130:   00000000fbafd4a8 0000000000000000
0x0000000002c0f140:   00000000fbafd910 00000000000003f8
0x0000000002c0f150:   00000000fbafd518 00000000fbafd518
0x0000000002c0f160:   00000000fbafd910 0000000000000009
0x0000000002c0f170:   0000000002c0f1b0 0000000002c0f1a0
0x0000000002c0f180:   00000000132fb770 00000000fbaf1d30
0x0000000002c0f190:   00000000fbafc0e8 00000000031c9e24
0x0000000002c0f1a0:   0000000000000000 0000000000000206
0x0000000002c0f1b0:   00000000fbafc0e8 0000000003a01670
0x0000000002c0f1c0:   0000000000000000 0000000000000000
0x0000000002c0f1d0:   0000000000000000 0000000000000000
0x0000000002c0f1e0:   00000001001f1380 00000001001ed258
0x0000000002c0f1f0:   00000001001f1968 00000001001f1770
0x0000000002c0f200:   00000001001f1578 00000000fbaf2120 

Instructions: (pc=0x0000000002d629cc)
0x0000000002d629ac:   49 8b f2 48 33 c0 c9 c3 0f 1f 84 00 00 00 00 00
0x0000000002d629bc:   66 66 66 90 c5 fe 6f 44 d7 c8 c5 fe 7f 44 d6 c8
0x0000000002d629cc:   c5 fe 6f 4c d7 e8 c5 fe 7f 4c d6 e8 48 83 c2 08
0x0000000002d629dc:   7e e2 48 83 ea 04 7f 10 c5 fe 6f 44 d7 e8 c5 fe 

Register to memory mapping:

RAX=0x000000002c414298 is an unknown value
RBX=0x00000000000003cc is an unknown value
RCX=0x00000000000000f3 is an unknown value
RDX=0xffffffffffffffaf is an unknown value
RSP=0x0000000002c0f110 is pointing into the stack for thread: 0x0000000002a2e800
RBP=0x0000000002c0f110 is pointing into the stack for thread: 0x0000000002a2e800
RSI=0x00000000fbb0ae58 is an oop

[error occurred during error reporting (printing register info), id 0xc0000005]

Stack: [0x0000000002b10000,0x0000000002c10000],  sp=0x0000000002c0f110,  free space=1020k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C  0x0000000002d629cc


Not sure if this is enough information, but I have tried to uninstall and reinstall the game (It didn't work). I love this game and hope someone can help me fix this problem.

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8 minutes ago, EazyL said:

Hello @xuania


do you have the java update? Have you tried to repair the client? 

I have done both it still crashes.

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1 hour ago, xuania said:

I have done both it still crashes.

If you are having difficulty with the game client (freezes, crashes, etc), please post in Support Request (click here)



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