Support time

[Roeland]

Hello,

I am new here, and wondering: How long does it take for a minor email-related issue to be solved?

I have waited some days on my support forum post that had various views, about not receiving a security code.

 

Is there any indication about how long it will take? It also hasnt been approved yet.

 

Thank you in advance,

Roeland

[Edniss]

Hello.

 

It may vary depending on Staff availability and complexity of your request. So there is no real way to measure how long it will take.

Thank you for your patience.

[Gilan]

Hi Roeland,

 

Unfortunately, if your case cannot be solved by the Email Change function located here: https://pokemmo.eu/account_change_email/ it can take a significant amount of time in order to properly verify that the original owner of the account is the same as the person who is requesting the email change. I am sorry that it takes so long, but in order to ensure account security it currently must be like this. I hope you understand.

 

You will receive a response on your support request thread when we have an update.

 

If you would like to discuss any further, please send me a pm.

 

-Gilan