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Senior Game Master
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Everything posted by SecretDjinn

  1. Hey there; We're currently not hiring any new developers. In case this changes though we'll release an announcement via this section. Thank you very much for your interest and we hope you enjoy the game!
  2. Su apelaciòn ya ha sido respondida y el veredicto es final. Por favor asegurese de leer la respuesta con atenciòn. Compartir/Intercambiar cuentas està contra nuestras reglas. Your appeal has already been responded to and the verdict is final. Please make sure to read the answer carefully. Sharing/Trading accounts is against our terms of service.
  3. Por favor ingresa a esta plataforma utilizando tus credenciales de cuenta del juego, puedes pedir un cambio de correo emitiendo un ticket del subtipo correcto: support.pokemmo.eu/login Please make sure to log into this platform using your ingame credentials, you can ask for an email change submitting the right ticket type: support.pokemmo.eu/login
  4. Asegúrate de revisar la bandeja de correos no deseados; si tienes múltiples cuentas con diferentes correos también asegúrate de revisar cada uno. Si no logras recordar el correo afiliado a tu cuenta por favor emite un ticket de soporte a través de este portal https://support.pokemmo.eu y en el futuro asegúrate de agregar una traducción al ingles dentro de estos foros. Buena suerte.
  5. Make sure to message both Bearminator and i via these forums explaining your reasoning as to why you'd like to be part of the staff team along with your character name. Good luck.
  6. Hola; La razón por la cual no existen unos foros en español es porque no tenemos suficiente staff hispanohablante para cubrir esa necesidad, lo cuál no es cierto para la comunidad china, quienes tienen incluso moderadores exclusivos para sus foros los cuales no están directamente relacionados con el staff. A pesar de esto seguimos haciendo nuestro mejor esfuerzo reclutando a los posibles mejores miembros de la comunidad para intentar algún día tener el mismo alcance. Gracias por tu pregunta; en el futuro, por el momento, asegúrate de agregar una traducción al ingles a tus posts dentro de estos foros. Esperamos que puedas seguir disfrutando del juego!
  7. Hi, this is the suggestion box; if you'd like to recover a character please head to this link and use your ingame account credentials in order to log in, then explain the situation in detail: http://support.pokemmo.eu/ Good luck.
  8. Hola, el repartidor de experiencia en este juego funciona como en generación 5, solo distribuye la mitad a quien sostiene el objeto. En el futuro por favor asegúrate de agregar una traducción al ingles dentro de estos foros. Hi, the exp. share in this game works the same as it did back in gen 5, it only shares half the exp earned to the holder. In the future please make sure to add an english translation within these forums.
  9. Por favor asegurese de emitir un ticket a través de este link utilizando los mismos credenciales de su cuenta: http://support.pokemmo.eu/ En el futuro agrege una traducción al ingles al utilizar estos fr
  10. Good day; This person is not cheating; it seems as though you're experiencing harsh latency issues with the client. Please make sure to close other apps that might be taking up more bandwidth, and if the issue persists please make sure to submit a ticket via this platform explaining what's happening: http://support.pokemmo.eu/ Thanks for your time and attention.
  11. Good day Companioncuybe. The Floating Counter App was not the reason you were punished for, your account has been blocked because you were caught botting in other accounts. The reason we took this long to reply is because we had to make sure the evidence gathered was accurate, to which we ended up deciding it was. We would appreciate not bringing any harassment to any staff member. We don't expect you to be honest about your appeal, but bringing this up to our forums when the decision has been made will not change the verdict emitted. Thanks for your time and have a nice day.
  12. There's quite a few obstacles when it comes to implementing an ingame voice chat, which is why in most MMOs there isn't one. The first one and of course the most glaring is that it's supremely difficult to moderate. It's no secret as well that this leaves room for a lot of harassment, which is much harder to deal with as opposed to text based chats. There's also really not much of a benefit in terms of gameplay considering there isn't any co-op content ingame which would require that type of communication. In the future please make sure to submit suggestions via this section: https://forums.pokemmo.eu/index.php?/forum/18-suggestion-box/ Thank you very much however for taking the time to suggest this.
  13. Please appeal only via this link: http://support.pokemmo.eu If you see any others breaking the rules as well make sure to use the same platform to report them.
  14. Olá; por favor, certifique-se de verificar seu e-mail no jogo através de qualquer PC em qualquer centro de Pokémon, tudo que você compra via GTL fora de um PC é enviado diretamente para o sistema de correio. Hi there; please make sure to check your ingame mail via any PC in any pokemon center, everything you purchase via GTL outside of a PC is sent directly to the mail system.
  15. ROMS are files required to play the game as stated in: https://pokemmo.eu/downloads/ We cannot aid you in finding them, you're gonna need to do this yourself. Thanks for your understanding and wish you good luck.
  16. You had a considerable time frame to submit your appeal; since it's been past 6 months, you're not allowed to submit an appeal.
  17. If it was not stated in your appeal, you're free to carry on playing on a newly created account. Otherwise you're not allowed to use our services anymore. Si no fué dicho en tu apelación, eres libre de seguir jugando en una cuenta nueva. De lo contrario no tienes permitido usar nuestros servicios.
  18. http://support.pokemmo.eu Por favor apele solo a través de esta sección, siempre asegurese de leer correctamente la razón de baneo. Buena suerte.
  19. http://support.pokemmo.eu/ Please appeal via this link.
  20. Por favor intenta redescargar y reinstalar el cliente: https://pokemmo.eu/downloads/ Para cualquier problema de inicio de cuenta emite un ticket a través de https://support.pokemmo.eu/login/.
  21. This thread has pointed out a few misunderstandings. As mentioned earlier, displaying our evidence to the banned player when it comes to more serious punishments like botting or RMT makes them aware of what to avoid the next time, if they attempt to do the same. Despite players coming to the forums and saying they were just banned for no reason, we do ban when evidence is enough to support it. Every piece of evidence we gather before and after issuing a punishment is reviewed by higher ranked staff, and the point of the appeals is to give these a re-revision in case something has been misinterpreted, along with a chance for players to admit their faults; needless to say the percentage of reversed punishments is very small. Letting the community know the names of the people answering the appeals will only foment harassment and hatred their way, specially in cases where the punishment could've been issued by mistake, because it is true that we make mistakes as well. If during investigation a mistake is found, or SGMs consider the ban to be out of place (Not only when GMs were the ones to issue it, but SGMs as well), the ban is then reversed. When it comes to automated responses: changing these or making them specialized, crafting them for each specific situation will not change the verdict or perspective of the user, if they made a mistake we're not here to flavor their denials, these give us time to focus on reviewing more appeals. The ban system has its flaws, the staff team can be flawed as well but rest assured everyone's given the benefit of the doubt where possible. We really appreciate your feedback and we'll do out best to improve upon this system.
  22. Hi there; You're able to play through all the regions with a single character! Once you earn 4 badges in your first region you'll be free to travel to a new one via the port city of each region, those would be Pastoria city for Sinnoh, Vermilion city for Kanto, Slateport city for Hoenn and Castelia city in Unova.
  23. We're unable to help you find them as stated in the download website, you'll need to find them on your own. If you'd like to install them just click the client management button located in the login screen, that should take you directly to the folder as well. Good luck.
  24. Congrats on your graduation! Wish you the best in life and, who knows, maybe you can come back some day! Thanks for playing this game nevertheless c:
  25. Please issue a ticket via this link explaining your issue just like you did here: https://support.pokemmo.eu
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