What most people fail to realize is that over the course of time, staff roster has changed and will keep changing, we have seen the worst and the best. We had GM's handing out bans and warning points left and right literally out of spite and u had no say in it what so ever.
Granted, a collateral damage is to be expected when there are literally 100s of players spamming the shit out of chat with outright disrespectful things and racial slurs and you just happen to be within it, which shows the lack of empathy towards staff on a general sense, what they don't do is to reach out to staff to correct their mistakes as they keep uguuing about it.
As raichu said, the only behavioral characteristics of staff that haven't changed is the secrecy of the devs. We had dev blogs in the past of wether being mechanics that are to be tested or within implementation route, it was a good amount of transperency shown to the general mass and by doing so, sparking the hype flames a bit.
Oh, almost forgot. One thing that "has" to change is giving general non-answers on topics which staff has no knowledge about or that the answer does not satisfy the question in any form. (Note, this was already reported to higher-up staff)