Can't stand that "Rache" person, she's very good at ruining my day. The rest of them are pretty good though.
I get the impression that the largely positive responses weren't the intention of the poll, but regardless, they are appreciated. We are not an evil organization conspiring against the community - we dedicate our time and effort towards helping and supporting the playerbase in the hopes that they come to enjoy the game as much as we do.
Something people tend to overlook is that we cater to the community as a whole, which means ensuring that the game is an inviting and appropriate environment for our younger players as well. While some of the content that we mute for wouldn't be too out of place in a setting intended only for adults, that isn't what this game is. We don't believe it's unreasonable to ask those wanting to have adult-oriented conversations to do so in private, either on another platform, or in team, link, or whisper chats.
If someone takes issue with a punishment they've received, they're free to create a thread in the Ban Appeal section where it will be reviewed. But, in the majority of cases, they're justified. We don't keep people around who issue mutes loosely and we take complaints of abuse seriously.