I want show this article who talk about court rules to games online: https://luizranselmo.jusbrasil.com.br/artigos/365181808/jogos-online-e-os-banimentos-impostos-pelas-empresas-aos-jogadores
They say here something like this:
"It should be noted that because it is a consumer relationship, the consumer has by his side the "inversion of the burden of proof", which means that if the person is a customer (player) of the company (game), and had its account banned, FIT THE COMPANY to prove that the ban is legitimate, and that it was a REASONABLE measure to be applied, and it was not excessive and did not cause great harm to the consumer.
When the legitimacy of the ban and its real necessity are not proven, the Player is entitled to have his account released immediately, and also an indemnity for moral damages due to poor rendering of services."
So, is a court rule of consumer relantionship and it need be answered, is better to decrease the cases of appeals yet, good for the staff. Think about it.