this thread can be deleted i found out what was causing it
for those that running into the same error as i was if you have a killer nic card, open task manager and end the task of killer networking services one should named killer networking and the is xtend ending those tasks i was able to connect right away.
Since my support ticket has gone almost a week no response. Every time i try to login on pc i get the error "Error connecting to authorization sever Please check firewall setting or contact support"
ive already done everything from and opened all the required ports.