Teddiursa

Hello, I'm sorry it's happening to you. We are unrelated to Signulous' support, so I can't speak about their refund policy more than what they inform on their terms, or troubleshoot the problem myself. I can only say it is the first time I see this issue being reported to us. I understand your frustration, but we don't have any confirmation of more players dealing with the same situation in their devices. If anyone has issues installing the game, being it through Signulous or any other method/platform, please contact our support. We will do everything in our reach to help. Thank you!

I see you are confused about your ban reasons, so let me clarify. You had an extensive mute history for inappropriate chat. About a week ago, you were banned for the first time due to the message below, which lasted a day. [01/04/2024][GLOBAL][EN] chabonki : u need to spread your cheeks to lure alpha Earlier today, you were banned for 3 days after sharing a link for a porn website in a public chat in your alt character MiMule. After this, looking further into your account, we found out that you also have another alt named "SIothum" (with an "i", not "l"), which you used to impersonate Slothum, as seen in the messages below: [15/03/2024][GLOBAL][EN] SIothum : how's everyone doing? [15/03/2024][GLOBAL][EN] SIothum : Stay tune! Given out shinies after the next alpha!! Follow me for more drops! [18/03/2024][GLOBAL][EN] SIothum : good afternoon! [21/03/2024][GLOBAL][EN] SIothum : Doing a shiny give away after the next alpha! Stay tune! [24/03/2024][GLOBAL][EN] SIothum : Hi guys! Slothum here! [26/03/2024][GLOBAL][EN] SIothum : hi! it's slothum here [26/03/2024][GLOBAL][EN] SIothum : Hi guys! Slothum here! [28/03/2024][GLOBAL][EN] SIothum : Good morning! Slothum here! [28/03/2024][GLOBAL][EN] SIothum : Stay tune! Doing a shiny community give away soon! I guess you really wanted his presence in the game, but impersonating someone is a serious violation, it's not the way to go about it. On top of this all, we have also found these messages in your alt: [03/04/2024][GLOBAL][EN] MiMule : u guys better behave or i screen shot and report [03/04/2024][GLOBAL][EN] MiMule : i make the community better [03/04/2024][GLOBAL][EN] MiMule : im friends with mod and stuff, so u better behave So the rules you broke only in this short period of time: 1. Inappropriate chat conduct, several times 2. Impersonation 3. Threatening other players, and with false information. Using alts for these things did not save your account, and it never would have. The player you have issues with has been warned for his conduct and later punished more severely, as shown here in this thread previously. If his conduct continues after the current punishment, we will also escalate it. The difference between you and him is that you were a lot faster escalating your punishment by breaking several rules instead of one. We take racism seriously, of course. We also take it seriously sharing porn in a pg13 game and potentially exposing minors to such thing. We also take it seriously when players attempt to pretend to be someone else. You still have a chance to continue playing in a new account, as long as you remember that the rules also apply to you. Please don't waste this chance you are being given by pursuing this subject further. We cannot be more clear than this. This discussion is over and we will not tolerate further drama about it.

All posts exposing this player and calling him out for his attitude were removed, as well as the argument about it. The matter has already been resolved, there is no reason why you should be harassing him. Do not call people out in public and do not harass them, we will not take this lightly. If you have an issue with a player breaking the rules, contact staff directly through a player report.

Hi! This is usually a temporary issue with your connection. If you are using wifi, I'd recommend you to try restarting the modem and your device. If the problem persists, you can try a different internet, like mobile data or a different provider if possible, and a different device in your internet and see if it works. That way you'll be able to isolate where the problem comes from.

We understand that it can be inconvenient. Unfortunately, due to iOS limitations, we aren't able to work around this.

Hi, First, make sure you are typing the correct username. A lot of players confuse username with character name when attempting to login in an account after a while without typing their credentials. This could also explain why you're not receiving an email for the "forgot password". If you are sure the username is correct, contact us on support.pokemmo.com with a different account explaining the situation and mentioning the name of your character. Not always we are able to help with lost accounts, but we will do everything we can.

Hi, you can open the pokemon's summary and click on the pokedex there.

Hello, Yes, you can report them by making a Player Report in our support platform. We consider avoiding the block to continue to contact the person who blocked you as harassment, and all cases are investigate on a case-by-case basis.

Hi! It's because it's part of the rules to talk in english or add an english translation in your posts in the forum. Please either post in english from now on or add a translation, and make sure to stay in the topic of the thread. Thanks. - Oi! É porque faz parte das regras usar inglês ou acrescentar uma tradução em inglês aos seus posts aqui no fórum. Por favor poste em inglês ou coloque uma tradução de agora em diante, e certifique-se de permanecer no assunto do tópico. Obrigada!

There is no problem with playing the game in your Switch. Nobody gets banned for disconnecting. The 3 days ban is likely for client tampering, which has nothing to do with disconnecting. They're probably just not reading the message they receive when they get kicked from the game due to tampering. The message tells them which app is causing the issue and to disable it, also to contact support if they believe it's a mistake. First, don't RMT. Second, if you are running anything that isn't allowed in your Android, you will receive a message informing that to you and asking you to disable it. I am pretty sure you knew you RMT'd when you were banned, we don't need to explain to you that you did. That said, we always try to maintain the ban reason specific, but not always it's possible. There is no reason for this to not be allowed. What isn't allowed is running more than one account at the same time in the same device. Since you're a developer, I'm sure you know that there is no reason for an Android-based device to not be allowed to run PokeMMO's Android version. We will not disclose this information, sorry. Since all the questions were answered, I am closing this thread.

Hello, We did receive some reports about these apps today. We are working on a solution for this and for other apps we identified. Thank you for reporting it to us, and apologies for the inconvenience.

I communicated that the situation is known, we appreciate your report anyway. It's not "helpful", I know, but it's the information I am able to give to you in the technical support. I am not a developer, I'm sorry. I am just the leader of our technical support. I can only try my best to help you and all the players who make a request in Support Request to find the cause of the issue and a possible fix (permanent or temporary), as well as communicate with developers about new discoveries, when there are any, and instruct/supervise other staff members about how to deal with support issues. I am continuously trying to help everyone I can on support to find what the issue is and what they can do to play normally right now. For anyone reading this: If you are having issues and the articles Staff is sharing weren't helpful, please contact our support by making a Support Request explaining the situation. Thank you! 🙂

Hi, did you do the steps indicated on https://support.pokemmo.com/knowledgebase/article/tampering-ban-as ? If it didn't work for you, please make sure to contact us by making a Support Request. Thanks!

Hi, I see you were sent the link to the article on the 19th and 20th. We changed it since then to include more information and added one more article linked on it: https://support.pokemmo.com/knowledgebase/article/tampering-ban-as Please check if it helps you now, and if not, contact our support mentioning specifically that you already read the articles and tried everything listed there. Thank you!

The staff members were indeed instructed by us to lead players to our articles about Client Tampering: https://support.pokemmo.com/knowledgebase/article/tampering-ban https://support.pokemmo.com/knowledgebase/article/tampering-ban-as It is not reasonable to expect us to investigate every single case individually whenever people make a complaint on forum or support, since most of them will be resolved by these 2 articles. As Desu said on the thread below, players have been able to resolve the issue by following them, in which is also mentioned that if the issue is not resolved after following all steps, they should contact our support. This is so we can check for false positives. I have been working myself on this since the update and I watched closely the other staff members answering these complaints and dealing with this situation. They did everything correctly as they were instructed, and they have been working hard and putting a lot of effort into answering as many people as they can. You cannot expect them to give you answers that only developers can, and the appropriate place to discuss issues that are not resolved with these articles is, as we mentioned, in our support. There is where it's possible for us to check individual cases and investigate more when needed. As I see in the only ticket you made on support yesterday, you just complained about the wave of bans, closed forum posts and mentioned having "nothing extra on my Android that is even remotely related to PokeMMO and the only in-game settings I've changed have been the controls". You never mentioned reading both articles previously. The answer you received was what we instructed staff to do, lead players to both articles I mentioned. It was expected (and, again, mentioned in the article) that if your issue wasn't resolved after following them, you should contact our support again informing this so we could investigate your case, which you never did, so we had no way to investigate and help you further.

It's an automatic process, our website is always up to date.

Yes. We'd like to make this process more efficient but we're not sure if it will be possible. All of the supported methods are listed on https://pokemmo.com/en/downloads/ios/ Signulous is the only one that requires a manual update on their end.

Hi, Signulous updates apps manually. When this happens, we always ask players affected by the delay to contact their support on https://www.signulous.com/support Apologies for the inconvenience.

Hello, Nobody is banned for using mods, themes or imported/modified strings. For more information about the Client Tampering bans, please visit https://support.pokemmo.com/knowledgebase/article/tampering-ban Please remember to always add an english translation to your posts in the future, it's part of the forum's rules. Thank you!

hamizoss is correct, if you are receiving this message it means your pc doesn't support PokeMMO. We can only suggest you to play in a different device or platform, I'm sorry.

Unfortunately this visual issue happens with some ANGLE users, there isn't any fix for this at the moment and I'm not sure if we will have one eventually, I'm sorry.

[15/10/2023 15:52:17][NORMAL][ES] Luismorad : Quién me dona algooo ?? 🙂 [15/10/2023 15:52:37][GLOBAL][ES] Luismorad : Quién me dona algooo ?? 🙂 susurren [15/10/2023 15:53:50][NORMAL][ES] Luismorad : Quién me dona algooo ?? 🙂 [15/10/2023 15:53:58][GLOBAL][ES] Luismorad : Quién me dona algooo ?? 🙂 susurrennn [15/10/2023 15:54:36][NORMAL][ES] Luismorad : Quién me dona algooo ?? 🙂 [15/10/2023 15:54:46][GLOBAL][ES] Luismorad : Quién me dona algooo ?? 🙂 susurren porfi [15/10/2023 15:57:42][NORMAL][ES] Luismorad : Quién me dona algooo ?? 🙂 quién más ? [15/10/2023 15:57:58][GLOBAL][ES] Luismorad : Quién me dona algooo ?? 🙂 susurrennnn :)) gracias tattoo [15/10/2023 15:59:03][NORMAL][ES] Luismorad : Quién me da poke o cosmético? [15/10/2023 15:59:14][GLOBAL][ES] Luismorad : Quién me da poke o cosmético? Susurrennn [15/10/2023 16:00:15][NORMAL][ES] Luismorad : Quién me da poke o cosmético? [15/10/2023 16:00:25][GLOBAL][ES] Luismorad : Quién me da poke o cosmético? .susurrennn [15/10/2023 16:01:24][NORMAL][ES] Luismorad : Quién me da poke o cosmético? [15/10/2023 16:02:20][GLOBAL][ES] Luismorad : Quién me da poke o cosmético? [15/10/2023 16:02:54][NORMAL][ES] Luismorad : Quién me da poke o cosmético? [15/10/2023 16:04:03][NORMAL][ES] Luismorad : Quién me da poke o cosmético? [15/10/2023 16:04:28][GLOBAL][ES] Luismorad : Quién me da poke o cosmético? Y gracias de antemano [15/10/2023 16:04:34][NORMAL][ES] Luismorad : Quién me da poke o cosmético? [15/10/2023 16:05:36][NORMAL][ES] Luismorad : Quién me da poke o cosmético? Gente. Buena [15/10/2023 16:06:08][NORMAL][ES] Luismorad : Quién me da poke o cosmético? Gracias Aside of this extremely obnoxious spam and begging for donations in the wrong chats and disturbing other players, you also were very inappropriate towards players who complained to you, even breaking the rules /again/ by saying things like [15/10/2023 15:53:39][NORMAL][ES] Luismorad : Gey no tengo problemas con ellos alomejor te cogieron de noche y te gustó The punishment was correct. Next time you decide to beg for free things, make sure to use the trade chat and keep the chat appropriate, we will not tolerate this behavior.

I can offer my knowledge about PokeMMO technical issues and support in general, if anyone wants to carry me through questions about anything else. I want to team up with @Rache.