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Senior Game Master
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Everything posted by Teddi

  1. I am Jesus, please put me in his place. While everyone is talking and doing other things I am just looking to the food thinking "I just want to eat already so I can go home".
  2. That's very nice, I'm sad I was sleeping and missed this group photo. 😞 Merry Christmas to everyone, I hope you will enjoy your day and eat a lot of good food. Don't forget to eat cheese, cheese is life. 🙂 Unless you can't, then please don't. Leave it for me.
  3. It's this string that is causing the problem We'll fix it for the next update. I'm sorry for the inconvenience, thanks for reporting the issue! If anyone has a similar problem with a different language and/or string, feel free to contact me through a ticket on support.pokemmo.eu on Translation Project > Feedback.
  4. Hello! This problem shouldn't happen, it was likely an issue during the update. Instead of doing this you can download a new installer on https://pokemmo.eu/downloads/windows/ and execute it, this should be enough to fix this problem with Java 11. If anyone has the same issue and this solution doesn't work, please contact us on support.pokemmo.eu using your game account. Thanks! ^^
  5. Hello! If you cannot find the character's name when you try to create a character recovery ticket, it means the character you are looking for was never in this account or it's in this account but not deleted. Any deleted characters from the account you are using in the support platform will show when making a request. Try using this link to recover any username you might be misremembering: https://pokemmo.eu/account_forgot_username/ The most common situation is that players mistake the character name with account's username. If this doesn't help you, please go to the support platform and create a request on Support Request > Other. Not always we are able to help recovering accounts, but we will help with everything that is within our reach. Thank you!
  6. @Drakkmord I'd like to request a change on the title of this event
  7. This should be fixed in the update that is happening currently. If after this you still have problems, please contact us on https://support.pokemmo.eu/ so we can check this. Thank you and I apologize for the inconvenience!
  8. Hello! Please do not expose players in public. If you think his behavior should be checked, you need to contact Staff on https://support.pokemmo.eu/ in Player Reports. Thanks!
  9. We were just waiting for that, no game for you today, Gilan.
  10. Hello! As it was mentioned above, scamming is against the rules and it can always be reported on https://support.pokemmo.eu/ on Player Report (this support platform is also accessible in game in the menu on "Support"). We investigate case by case and deal with them accordingly to our policy. As general advice, I'd mention: Always remember the name of the person you are trading with. If needed, take a screenshot, as it was also mentioned already. Make sure the person you are asking for help with the trade evolution understands they are supposed to give your pokemon back so they won't think it's a normal trade. Check if you sent the trade request to the correct person before completing the trade. Aside of this I don't think you need to worry about anything. You can always ask for help at the global chat and if a Staff member is available, they will answer to your request as well. 🙂 I hope this helped!
  11. ¡Hola! Por favor, no denuncie a los jugadores públicamente, tenemos la sección de informes de jugadores para tratar estos asuntos. Puedes acceder a él en el juego haciendo clic en "soporte" en el menú o en https://support.pokemmo.eu/ asegurándote de usar la cuenta afectada para iniciar sesión. En el futuro, proporcione traducciones al inglés de sus publicaciones, es parte de las reglas de los foros. ¡Gracias! - Hello! Please do not report players publicly, we have the player report section to deal with these matters. You can either access it in game by clicking on "support" in the menu or on https://support.pokemmo.eu/ making sure to use the affected account to login. In the future, please provide english translations to your posts, it's part of the forums rules. Thanks!
  12. Hello! Those moves are tutor moves, not TMs. Please check this guide for further information about this:
  13. Hello! It's not possible to appeal for a ban that happened more than 6 months ago, I'm sorry.
  14. Hi! They are not the same, you need to create an account for the game on https://pokemmo.eu/account/
  15. Excuse me, the Metronome champion arrived. And I just jinxed myself. I will bring my rng and show everyone why I never pvp. @Desu I challenge you again, it's your chance to try to get your revenge and fail miserably.
  16. Hello, NoShinyForYou. Staff is made by volunteers who donate their free time to make the game better and a healthier place. They have jobs, school etc outside of the game, so it's expected that they won't be present 24 hours per day. If you have a complaint about a Staff member, you are free to contact SGMs whenever you want. That said, the answer given to you on your other thread wasn't from a Staff member. Mods+ do not mute because they want to, they mute because rules are being broken and this player is for whatever reason listed on our Code of Conduct being removed from the chats (or from the game, in case of a ban) at that time for the length that is appropriate. You are free to complain about our rules and who applies the rules, but if you're going to behave like [CHANNEL][ES][CHANNEL: 4] NoShinyForYou : que metodo anticonceptivo recomiendadan? [CHANNEL][ES][CHANNEL: 4] NoShinyForYou : el nitrato de.meterla?? [CHANNEL][ES][CHANNEL: 4] NoShinyForYou : sigo buscando team que hagan orgias it's just expected that you will receive a punishment. If you still judge that the punishment is unfair after being more familiar with our Code of Conduct, you need to make an appeal on https://support.pokemmo.eu/ as you were already instructed in your other thread. Thank you for your time!
  17. Hello! If login on https://support.pokemmo.eu/ using your game account and go to Support > create ticket > client crash and use the error number (click on "yes" in the error message and copy the error number it gives), we will be able to help you further. Before doing that, you can make sure your graphic drivers are updated. Thank you! This is usually not needed anymore, the support team can deal with these issues a lot of the times. The best is to contact a support moderator, which right now consists on Revz, Sethsen, BrokenBulb and me as support leader.
  18. Olá! Precisamos de mais informações para poder ajudar, como por exemplo em qual plataforma você joga, se você recebe alguma mensagem de erro antes do jogo fechar etc. Por favor nos envie essas informações no https://support.pokemmo.eu/ logando com a sua conta do jogo. No futuro, por favor não esqueça de acrescentar uma tradução em inglês aos seus posts, é parte das regras do fórum. Obrigada! - Hello! We need more information to be able to help, such as which platform you play on, if you get any error messages before the game closes etc. Please send us this information at https://support.pokemmo.eu/ logging in with your game account. In the future, please don't forget to add an English translation to your posts, it's part of the forum rules. Thanks!
  19. Hi! As Hydra said, there is a tile above Juniper. You can walk there.
  20. Hi! Thank you for your support! Please talk to Xsolla's support about this problem. To do so, please open the Gift Shop in game, click on "Get More Reward Points" and proceed the the page where you choose the amount of Reward Points you would like to obtain. If you are on PC, you will see a purple chat bubble at the bottom left in this page, as shown on https://i.imgur.com/Cvlgyqo.png If on Android, it will be a button at the end of the page, like on https://i.imgur.com/dS6tU2P.png If the problem is still not resolved after talking to them, take a screenshot of their response and send it to us so we can help further on https://support.pokemmo.eu/ You need to go on Support > Create ticket > Support Request > Reward Points Issue Thank you! - ¡Hola! ¡Gracias por tu apoyo! Por favor hable con el soporte de Xsolla sobre este problema. Para hacerlo, abre la Tienda de Regalos en el juego, haz clic en "Obtener más puntos de recompensa" y continúa en la página donde eliges la cantidad de puntos de recompensa que te gustaría obtener. Si está en una PC, verá una burbuja de chat púrpura en la parte inferior izquierda de esta página, como se muestra en https://i.imgur.com/Cvlgyqo.png Si está en Android, será un botón al final de la página, como en https://i.imgur.com/dS6tU2P.png Si el problema aún no se resuelve después de hablar con ellos, tome una captura de pantalla de su respuesta y envíenosla para que podamos ayudar más en https://support.pokemmo.eu/ Debe ir a Soporte> Crear ticket> Solicitud de soporte> Problema de puntos de recompensa ¡Gracias!
  21. Hi Staggie! 🙂 Good to see you back, I hope you'll have a great time here again!
  22. Hi! Unfortunately there isn't, he needs to beat the E4 and use the stored exp to send it back to you.
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