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Senior Game Master
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About Teddi

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  1. Hello, NoShinyForYou. Staff is made by volunteers who donate their free time to make the game better and a healthier place. They have jobs, school etc outside of the game, so it's expected that they won't be present 24 hours per day. If you have a complaint about a Staff member, you are free to contact SGMs whenever you want. That said, the answer given to you on your other thread wasn't from a Staff member. Mods+ do not mute because they want to, they mute because rules are being broken and this player is for whatever reason listed on our Code of Conduct being removed from the chats (or from the game, in case of a ban) at that time for the length that is appropriate. You are free to complain about our rules and who applies the rules, but if you're going to behave like [CHANNEL][ES][CHANNEL: 4] NoShinyForYou : que metodo anticonceptivo recomiendadan? [CHANNEL][ES][CHANNEL: 4] NoShinyForYou : el nitrato de.meterla?? [CHANNEL][ES][CHANNEL: 4] NoShinyForYou : sigo buscando team que hagan orgias it's just expected that you will receive a punishment. If you still judge that the punishment is unfair after being more familiar with our Code of Conduct, you need to make an appeal on https://support.pokemmo.eu/ as you were already instructed in your other thread. Thank you for your time!
  2. Hello! If login on https://support.pokemmo.eu/ using your game account and go to Support > create ticket > client crash and use the error number (click on "yes" in the error message and copy the error number it gives), we will be able to help you further. Before doing that, you can make sure your graphic drivers are updated. Thank you! This is usually not needed anymore, the support team can deal with these issues a lot of the times. The best is to contact a support moderator, which right now consists on Revz, Sethsen, BrokenBulb and me as support leader.
  3. Olá! Precisamos de mais informações para poder ajudar, como por exemplo em qual plataforma você joga, se você recebe alguma mensagem de erro antes do jogo fechar etc. Por favor nos envie essas informações no https://support.pokemmo.eu/ logando com a sua conta do jogo. No futuro, por favor não esqueça de acrescentar uma tradução em inglês aos seus posts, é parte das regras do fórum. Obrigada! - Hello! We need more information to be able to help, such as which platform you play on, if you get any error messages before the game closes etc. Please send us this information at https://support.pokemmo.eu/ logging in with your game account. In the future, please don't forget to add an English translation to your posts, it's part of the forum rules. Thanks!
  4. Hi! As Hydra said, there is a tile above Juniper. You can walk there.
  5. Hi! Thank you for your support! Please talk to Xsolla's support about this problem. To do so, please open the Gift Shop in game, click on "Get More Reward Points" and proceed the the page where you choose the amount of Reward Points you would like to obtain. If you are on PC, you will see a purple chat bubble at the bottom left in this page, as shown on https://i.imgur.com/Cvlgyqo.png If on Android, it will be a button at the end of the page, like on https://i.imgur.com/dS6tU2P.png If the problem is still not resolved after talking to them, take a screenshot of their response and send it to us so we can help further on https://support.pokemmo.eu/ You need to go on Support > Create ticket > Support Request > Reward Points Issue Thank you! - ¡Hola! ¡Gracias por tu apoyo! Por favor hable con el soporte de Xsolla sobre este problema. Para hacerlo, abre la Tienda de Regalos en el juego, haz clic en "Obtener más puntos de recompensa" y continúa en la página donde eliges la cantidad de puntos de recompensa que te gustaría obtener. Si está en una PC, verá una burbuja de chat púrpura en la parte inferior izquierda de esta página, como se muestra en https://i.imgur.com/Cvlgyqo.png Si está en Android, será un botón al final de la página, como en https://i.imgur.com/dS6tU2P.png Si el problema aún no se resuelve después de hablar con ellos, tome una captura de pantalla de su respuesta y envíenosla para que podamos ayudar más en https://support.pokemmo.eu/ Debe ir a Soporte> Crear ticket> Solicitud de soporte> Problema de puntos de recompensa ¡Gracias!
  6. Hi Staggie! 🙂 Good to see you back, I hope you'll have a great time here again!
  7. Hi! Unfortunately there isn't, he needs to beat the E4 and use the stored exp to send it back to you.
  8. Hello! Please make sure that when trying to recover your password in the website, you are typing the correct username of the account (players often get username and character name confused when trying to recover credentials) and checking the same email that was registered when you created the account. If you still don't manage to recover your account, please create a new one and contact us on https://support.pokemmo.eu/ giving us the information you remember about it (character name, email used etc) so we can check if it's possible to help you. Thank you!
  9. Olá! Se baixar o instalador novamente de nosso site e reinstalar o jogo não funcionou, significa que infelizmente não há mais suporte para o seu dispositivo. Se você tem um backup do jogo antes de reinstalar, você pode usar esse backup, conforme anunciamos nesse link: Se não tem esse backup, infelizmente não há nada que possa ser feito, sinto muito por não podermos ajudar mais. - Hello! If downloading the installer again from our website and reinstalling the game did not work, it unfortunately means that your device is no longer supported. If you have a backup of the game before reinstalling, you can use this backup as we warned on this link: If you don't have this backup, unfortunately there's nothing that can be done, I'm sorry we can't help more.
  10. Hello! You didn't have to delete your character, if you didn't have two badges yet you could have talked to the mother after getting your starter pokemon in Hoenn and she would have sent you back to the region you were before. The only requirement to delete characters is to wait 48 hours after they were created.
  11. Hello, Kachumbus. I have a better idea that might actually work for you to not get punished, maybe next time check our Code of Conduct pointed by Bearminator before using the public chats and avoid saying things such as [28/05/2021 06:26:59][CHANNEL][ES][CHANNEL: 1] Kachumbus : Chigga = Chino + Nigga (busquen el meme) XD We do not tolerate the use of racist slurs in the public chats, please inform yourself better next time you decide to come do these claims and embarrass yourself in public before talking to a SGM directly about your issues with a staff member. I will close this thread to save the rest of your dignity.
  12. Olá! Para recuperar seu personagem por favor faça um pedido de suporte nesse link: https://support.pokemmo.eu/ Você precisa acessar com a conta em que o seu personagem estava e ir em Suporte > Criar Ticket > Pedido de Suporte > Recuperar personagem e preencher os dados pedidos, selecionando o personagem que você quer recuperar. Se você não encontrar o nome do seu personagem na lista, significa que você está acessando a conta errada. Caso seja esse o problema, você pode verificar outros usernames que você tem em https://pokemmo.eu/account_forgot_username/ Espero que isso ajude. :) No futuro, por favor coloque uma tradução em inglês nos seus posts aqui, é parte das regras do fórum. Obrigada! - Hello! To recover your character please place a support request at this link: https://support.pokemmo.eu/ You need to login with the account your character was in and go to Support > Create Ticket > Support Request > Character Recovery and fill in the requested information, selecting the character you want to recover. If you cannot find your character's name in the list, it means that you are accessing the wrong account. If this is the problem, you can check other usernames you have at https://pokemmo.eu/account_forgot_username/ I hope this helps. :) In the future, please add an English translation in your posts here, it is part of the forum rules. Thanks!
  13. Hello! The Daycare Man says that if you click on "breed" and confirm it, not before that.
  14. Hello! The NPC you talked to was the one at the Daycare on route 5. Your Gloom is at the Daycare. To get it back, you need to talk to the same NPC.
  15. Hello! Johto is planned but there is no estimated time for it to be implemented. Thank you!
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